LEARNING PROGRAMME: GENERIC MANAGEMENT: CONFLICT MANAGEMENT

This accredited qualification is ideal for junior to middle facilities management staff who want to gain insights and tools to identify and management conflict. The conflict in question could be with and / or between employees within the facilities team, or between the facilities manager and their suppliers.

This ‘Conflict Management’ course can either be completed as a stand-alone course or as an additional, elective unit standard as part of the ‘Generic Management qualification’.

The programme consists of three contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted. Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion.

Upon completion of all modules and subject to the submission of all formative and summative assessments, Services SETA, the quality assuring body, will register the delegate’s results on the National Learners’ Records Database, these results remain a lifelong achievement for all delegates to further their careers.

Delegate Profile

What You Will Learn:

Learners will gain a knowledge and understand the practical application of:

• Interpret and manage conflict within the workplace
• Identify the types of conflict
• Apply the correct method to manage conflict

Programme Outline:

• Introduction to conflict management
• Managing conflict
• The conflict manager