PRINCIPLES OF FM & CONCEPTS UNDERPINNING FM

Delegate Profile:

Building Managers, Facility Co-ordinators, Facility Managers, Property Managers, Maintenance Managers Maintenance Co-ordinators

This five-day training programme forms part of the QCTO Facilities Manager qualification and is focused on building an understanding the development of facilities management strategy and policy as well as the concepts underpinning facilities management.

Upon successful completion the delegate will be able to:

• Discuss and describe facilities management strategy
  • Discuss with reference to the applicable principle the importance of a facilities management vision and strategy to ensure business sustainability
  • Describe the vital business processes that need to be in place to ensure the achievement of a formulated facilities management strategy

• Describe and evaluate corporate social responsibility
  • Describe the impact integration of social, environmental, ethical human rights and customer rights have on facilities management’s core operations
  • Evaluate the importance of identification and monitoring of the impact internal and external influences have on facilities management service delivery
• Describe facilities management policy
  • Describe, with reference to the applicable principle and criteria, the elements of robust policies
  • Describe the characteristics of monitoring and evaluating policies capable of measuring performance, quality, and efficiency
• Explain and discuss generic management concepts
  • Explain the basic principles of project management - Explain the basic principles of people management
  • Discuss the principles of leadership and their impact on interaction and motivation in the workplace
• Describe, apply, and explain the basic business management concepts
  • Describe principles of change management and indicate the importance for business processes
  • Apply basic accounting principles to business financial statements and comment on the status of the statements
  • Explain the significance of risk management to the longevity of a business
  • Describe the principles of corporate governance and the danger of negative impact on business and society if the principles are not adhered to