DURATION
12 months
QUALIFICATION ID
59201 LP 60273
NQF LEVEL
5
CREDITS
163
ENDORSEMENTS
SSETA, SAFMA
TRAINING FEES & DATES
Facilitated Training Format
Full qualification consisting of 7 Modules: R38 000.00 (excl VAT)
Module dates:
Module 1: 19 - 23 April 2021
Module 2: 24 - 28 May 2021
Module 3: 21 - 25 June 2021
Module 4: 26 - 30 July 2021
Module 5: 23 - 27 August 2021
Module 6: 27 September - 01 October 2021
Module 7: 22 - 26 November 2021
Delegates are given 2 months to complete their Portfolio of Evidence submission.
DELEGATE PROFILE
- Building managers
- Facilities coordinators
- Maintenance managers
- Project managers
- Technical managers
TRAINING COURSE OVERVIEW
This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.
The purpose of this qualification is to enable first-line managers to develop competence in a range of knowledge, skills, attributes and values of customer management leadership champions.
The programme consists of seven five-day contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal. Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion.
Upon completion of all modules and subject to the submission of all formative and summative assessments, Services SETA, the assuring body, will register the delegate’s results on the National Learners’ Records Database, these results remain a lifelong achievement for all delegates to further their careers.
Delegatess will gain knowledge and understand the practical application of:
- Leadership management
- Customer service management
Programme Outline:
- Module 1: Unleashing the leader inside you
- Module 2: Making sense of finance
- Module 3: Partnering for success
- Module 4: Planning and setting standards
- Module 5: People dynamic in the workplace
- Module 6: Managing teams to deliver effective results
- Module 7: Achieving world-class customer excellence
GET DETAILED PROGRAMME INFO
COVID-19 COMPLIANCE
All venues used for the facilitated training format have been inspected and are compliant with COVID-19 Government and Hospitality Industry Standards.
Delegates are responsible to provide their own cloth face mask and wear it for the duration of the training programme.
A Health and Safety Induction will be done at the beginning of the training and enforced throughout the contact days.
