DURATION
12 months
QUALIFICATION ID
59201 LP 60273
NQF LEVEL
5
CREDITS
163
ENDORSEMENTS
Services SETA
TRAINING DATES
Module 1: 04 - 06 May 2020
Module 2: 09 - 11 June 2020
Module 3: 07 - 09 July 2020
Module 4: 11 - 13 August 2020
Module 5: 07 - 09 September 2020
Module 6: 13 - 15 October 2020
Module 7: 10 - 12 November 2020
TRAINING COURSE OVERVIEW
This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts. The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal. Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion.
Upon completion of all modules and subject to the submission of all formative and summative assessments, Services SETA, the assuring body, will register the delegate’s results on the National Learners’ Records Database, these results remain a lifelong achievement for all delegates to further their careers.
Delegate Profile
- Building managers
- Facilities coordinators
- Maintenance managers
- Project managers
- Technical managers
What You Will Learn:
Learners will gain a knowledge and understand the practical application of:
- Leadership management
- Customer service management
Programme Outline:
- Unleashing the leader inside you
- Making sense of finance
- Partnering for success
- Planning and setting standards
- People dynamic in the workplace
- Managing teams to deliver effective results
- Achieving world class customer excellence
GET DETAILED PROGRAMME INFO
